Warranty
Warranty at Dokmarket. When you buy a product from Dokmarket, you are entitled to a warranty. Below we explain exactly what this means, how long it lasts, and what to do if something is wrong with your product.
Legal guarantee
As a consumer, you are always entitled to the legal guarantee. This means that a product must do what you may reasonably expect from it, for a reasonable period of time. The legal guarantee is not limited to a fixed number of months or years – it depends on the type of product, its price, and its expected lifespan.
Factory warranty
In addition to the legal guarantee, most products also come with a factory warranty from the manufacturer. The duration of this warranty differs per product and per brand, and is stated on the product page. The factory warranty covers manufacturing defects that occur under normal use.
Warranty for business purchases
If you purchase a product as a business, different warranty terms may apply than for consumers. In that case, only the factory warranty applies, and the legal guarantee for consumers does not apply in the same way. Please contact us if you have questions about warranty terms for business purchases.
Request a warranty – this is how it works
If you experience a problem with your product within the warranty period, please contact our customer service team. We will ask you to describe the issue and, if necessary, provide proof of purchase.
- Always keep your proof of purchase, as we may need this to process your warranty request.
- Make sure the product is returned as complete as possible, including accessories and original packaging where possible.
- Damage caused by misuse, accidents, or unauthorized repairs is not covered by the warranty.
Defect on arrival (DOA)
If your product is defective immediately upon arrival (Dead/Defect on Arrival), please contact us as soon as possible, and within 14 days of receiving the product at the latest. We will then arrange a replacement or repair for you free of charge.
When will the warranty expire?
The warranty does not apply in the following cases:
- Damage caused by improper use, negligence, or accidents
- Damage caused by unauthorized repairs or modifications
- Normal wear and tear of the product
- Damage caused by liquid, moisture, or extreme temperatures
- The product has been used for purposes other than intended
Practical tips for defects
- Restart the device first, and check whether a software update is available.
- Check whether the problem also occurs after a factory reset.
- Take clear photos or a video of the defect before contacting us.
- Keep the original packaging and accessories in case a return is needed.
Contact & warranty handling
Do you have a warranty question or would you like to submit a claim? Please contact us by email at service@phonemarket.nl or via WhatsApp. Our customer service team will help you as quickly as possible.