Change or cancel

Would you like to change or cancel your order? In most cases this is possible, as long as your order has not yet been shipped. Below you can read how this works.

Change or cancel before shipment

If your order has not yet been shipped, please email us as soon as possible at service@phonemarket.nl with your order number and the change you would like to make. For example, use a subject line such as “Change order #12345” or “Cancel order #12345”, so we can help you as quickly as possible.

What can you change?

You can, for example, request the following changes, as long as your order has not yet been shipped:

• Delivery address
• Product or product variant (e.g. colour or storage capacity)
• Cancellation of the entire order

Once your order has been shipped

If your order has already been shipped, it is unfortunately no longer possible to change or cancel it. In that case, you can use your right of withdrawal and return the product after you have received it.

Return shipping costs

For customers in Germany, returns within the legal cooling-off period are free of charge – you can use a DHL return label for this. For customers in other countries, return shipping costs may apply; please contact our customer service team for more information.