Frequently Asked Questions

Below you will find answers to the questions we are asked most often, organised by topic. Can’t find what you’re looking for? Get in touch with our customer service team.

Product information

Are the products new?

Most of our products are brand new and sealed. We also offer second chance products – these are clearly marked as such on the product page, so you always know exactly what you are buying.

What exactly are second chance products?

Second chance products are devices that have been returned, for example because a customer changed their mind, or that show light signs of use. They are checked and, where necessary, refurbished before being offered again at a reduced price.

Are refurbished products the same as second chance?

Not necessarily. Second chance products may include returned or lightly used devices, while refurbished products have specifically been repaired or restored to a good working condition. The exact condition is always described on the product page.

Do the prices include VAT?

Yes, all prices shown on our website include VAT, unless explicitly stated otherwise (for example under the VAT reverse charge scheme for business customers).

Do I have a warranty on the product?

Yes. New devices come with a 2-year hardware warranty, accessories come with a 6-month warranty, and second chance products come with a warranty of at least 1 year.

Can I insure my product?

Yes, you can insure your device via our insurance partner Harmony, starting from €3.99 per month, depending on the purchase value and package you choose.

Do you participate in cashback promotions?

We regularly participate in cashback promotions from various brands. Current promotions are shown on the relevant product pages.

Do you supply European devices?

Yes, all our devices are suitable for the European market and come with a European plug and, where applicable, European warranty.

Is there a manual included?

Most devices come with a manual or quick start guide in the box. If not, manuals can usually be downloaded from the manufacturer’s website.

Order & Delivery

What is the delivery time?

Delivery times depend on your country: Netherlands 1 working day, Belgium 1-2 working days, Germany 2-3 working days, and other EU countries 3-5 working days.

How is my package delivered?

We work with reliable carriers who deliver your package quickly and securely. You will receive a track & trace code by email as soon as your order is shipped.

What if my package is lost?

All our packages are shipped insured. If your package is lost in transit, please contact our customer service team and we will investigate and arrange a solution for you.

What are the shipping costs?

Shipping is free to the Netherlands and Belgium. For Germany, shipping costs €9.95, and for other EU countries, shipping costs €14.95.

Do you also deliver outside the Netherlands?

Yes, we deliver to Belgium, Germany, and other EU countries.

Can I collect my order?

No, unfortunately it is not possible to collect your order. All orders are shipped to the delivery address provided at checkout.

Is VAT reverse charge possible?

Yes, under certain conditions VAT can be reverse-charged for Dutch entrepreneurs with a valid VAT number, for orders of mobile phones, chips, laptops, game consoles, and tablets with a total value of €10,000 or more.

Second Chance – Additional information

How do I see if a product is a second chance?

Second chance products are clearly labelled as such on the product page and in the product listing, so you always know what condition the device is in.

What is the difference between new and second chance?

New products are unused and sealed. Second chance products have previously been returned or lightly used, and are checked and, where necessary, refurbished before resale, at a reduced price.

Do I have the right of withdrawal for second chance products?

Yes, the same right of withdrawal applies to second chance products as to new products, unless otherwise stated on the product page.

Do I have a warranty on second chance products?

Yes, second chance products come with a warranty of at least 1 year.

No VAT thanks to the margin scheme

For some second chance products, we apply the margin scheme. Under this scheme, VAT is calculated only on our profit margin rather than on the full sales price, which is why no separate VAT amount is shown for these products on the invoice.