Complaint

We aim to get every order right, but if something’s gone wrong, we want to hear about it and make it right.

How to file a complaint

Contact our support team by email or through the contact form with details of your order and what went wrong. We aim to acknowledge every complaint within 24 hours and resolve most within 5 business days.

What happens next

Depending on the issue, a resolution might mean a replacement, a refund, store credit, or a repair – we’ll talk you through the best option for your situation. If you’re not satisfied with the outcome, you can ask for your complaint to be escalated to a senior member of our support team.